La Poste Postal services

La Poste is the leading provider of local postal services in France, with 17,000 post offices providing information on behalf of La Banque Postale, Le Courrier and Colis-Express.

La Poste is the leading provider of local postal services in France, with 17,000 post offices providing information on behalf of La Banque Postale, Le Courrier and Colis-Express. La Poste is active in 4 main areas:

  • Mail: Le Courrier
  • Parcels and Express: Le Colis-Express
  • Banking: La Banque Postale
  • La Poste Retail Outlets

La Poste is France’s leading employer with a total workforce of 300,000 professionals.

Requirements

Replacement of the internal helpdesk of the human resources, including data migration from MS Access to Odoo.

Solution

The provision of a customized CRM Helpdesk solution based on Odoo standard helpdesk CRM with specific escalation mechanism and workflow management tools.

Modules provided: Module to extend standard objects to match the structure of La Poste with many entities and employees, optimize the views, improve DB indexing. Module to extend standard CRM with specific views and escalation mechanism. Module for complex data migration from Access to Odoo.